Audio Conference/Webinars & Events: Online
Sponsored by Accounts Payable Now & Tomorrow, a Crystallus Inc. publication
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Take a Customer Service Approach to Accounts Payable: It Makes All the Difference
If you’re scratching your head looking at the title thinking, “wait a minute, we’re the customer, why do we have to be concerned about service?” you’re half right. Technically accounts payable pays an organization’s bills and represents the customer in a transaction. But, take “the customer is always right” approach to your interactions with outside vendors and other employees and accounts payable will quickly find itself in an adversarial position with everyone. The worst part of this scenario is that it not only hurts AP, it also eats into the bottom line. That’s right, taking a customer service approach will not only make working in accounts payable a little less stressful, it will make the department more efficient and improve your bottom line.
Please join us for a quick 60 minutes with AP Now’s editorial Director and author of 15 business books, Mary S, Schaeffer as she explains how taking a customer service approach to accounts payable is good for all parties involved. After this session you’ll be able to:
- Create a customer service mentality in your AP department
- Identify the situations where special handling is required
- Take steps to ensure vendors’ needs are addressedClassify those situations where a deviation from policy might be required
- Implement a customer service approach for both vendor and employee relations
- Understand the benefits of a customer service approach and so you can make the case to management
Order the CD here.
About our Expert: Mary Schaeffer has the inimitable ability to find accounts-payable-related solutions that really work—without making a major dent in the bottom line. Armed with a degree in math and a graduate degree in finance, she takes a “roll up your sleeves and dig into the details” approach to finding solutions to those problems that cause migraines for CFOs, controllers, and managers.
Fifteen years spent researching and writing about payment issues gives Mary Schaeffer a unique vantage point. Combine that with an almost equal amount of time spent in the corporate trenches of several large finance and treasury departments and you’ll see why she’s become known as America’s leading accounts payable expert.
A wide variety of institutions have taken advantage of her unique expertise: John Wiley & Sons has published over a dozen of her books; CRYSTALLUS, Inc. (www.ap-now.com) relies on her know-how to direct its professional publication, training, and consulting business; and the AICPA features her articles in its Corporate Finance Insider. The New York Times recently interviewed her on T&E and let’s not overlook the long list of organizations that have turned to her for best practice guidance of their accounts payable function and training of their accounts payable staff.
Ms. Schaeffer has a BS in Mathematics from York College (CUNY) and a MBA in Finance from New York University.
Order the CD here.
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